Predator Technical Support

Predator Premier Support

Predator Premier Support provides technical support services over the phone or internet to ensure day to day success. Let's get started with the following technical support options:

• Call UK & EU support on +44(0)3333 447151 between 8am - 5pm BST/GMT Monday - Friday
• Call US support on +1 503-292-7151 press 3 between 5am - 5pm PST Monday - Friday
• Create a support Case or Ticket online
• Email the technical support team via support@predator-software.eu
• Email the maintenance team via maintenance@predator-software.eu to renew your annual agreement
• Email the sales team via sales@predator-software.eu to add more machines or a new Predator application
• Learn about Predator Professional Services including consulting, implementation, training, automation and more
• Request a day of onsite Local Predator Service, available in 55 US and Canadian cities
• Web-based support allows us, with your permission, to view and optionally use your PC over the internet

Predator Premier Support is available by subscribing to an annual technical support and software Premier Support Agreement. Additional benefits include the following:

• Technical support and optional remote screen share for the current and previous major software versions
• Technical support and optional remote screen share for hardware purchased from Predator Software
• Passwords for Predator Downloads for version 11 and 10
• Upgrade the # of machines for the price difference. For example, upgrade a Predator DNC/40 to Predator DNC/48
• Upgrade applications for the price difference. For example, upgrade a Predator DNC/40 to Predator MDC/40
• Prioritized bug fixes for Predator applications, utilities and firmware - Submit a Bug
• Prioritized new feature requests - Suggest a New Feature
• Optional offsite backup storage of customer configuration files on Predator servers
• Optional PAT Testing of Predator Hardware and associated computer equipment during service calls
• Request a PDF of the Predator Premier Support Agreement with additional details

Large account customers with a subscription to Predator Premier Support receive the following optional benefits, upon request:

• Customer specific SSP (Security System Plan)
• Encrypted FIPS 140-2 level 3 secure data storage of customer's CUI data
• Annual NIC based license(s) for Windows virtual machine instance(s)
• Development and test environment licenses of Predator applications

NOTE: Premier Predator Support does not include onsite services or Predator Professional Services.

Predator Self Help Articles

90+ Predator Self Help Articles covering a wide range of technical details, references and processes are available on this web site to help support and troubleshoot Predator application issues.

Predator Premier Support Contacts

The following directory of Predator personnel are available to provide Predator Premier Support for subscribers. Direct contact is encouraged to follow up or to help close an existing case or ticket. To initiate a new case or ticket, in the USA call 503-292-7151 and press option 3, in the UK and Europe call +44 (0)3333 447151, create a Case or Ticket or email us at support@predator-software.eu.

Free Support

Customers without a subscription to Predator Premier Support can utilize the following free options:

• Predator Online Help: Press F1 within each Predator application: most have 200-400 help topics
• Predator PDF Documentation: Review materials provided during implementation
• Predator Web Site: 270+ tips are provided on this web site
• 90+ Predator Self Help Articles covering a wide range of Predator technical details and references
• Predator Licenses per Customer Report: call or email us to request
• Google it: An ever expanding resource of information is provided via forums and web sites
• Third party resources: Often Predator applications are used with third party PC hardware, CNC machines, robots, PLCs, CMMs and test stands. Each third party provides additional support options

Customers without a current subscription to Premier Predator Support can call us at 503-292-7151 option 1 or email us at maintenance@predator-software.com to subscribe.